1. Shipping Policy
Last updated: Today
At Matilda Lane, we want your order to be handled carefully, clearly and as quickly as
possible.
This Shipping Policy explains how we process and ship orders placed through
matilda-lane.com.
Order processing time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, check the product details, confirm the shipping
information and prepare your order for dispatch.
Business days are Monday to Friday, excluding public holidays.
Shipping time
After your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs
checks, peak sale periods, public holidays, incorrect address details or other circumstances
outside our control.
Direct supplier shipping
In many cases, Matilda Lane ships products directly from our trusted suppliers.
We do this to make the shipping process more efficient for customers. Instead of sending
items to us first and then forwarding them to the customer, the item may be shipped directly
from the supplier to the customer.
This means that some parcels may be shipped directly from overseas, including from China.
We use this model to help reduce unnecessary handling time and to get your order moving
as quickly as possible.
Shipping carriers
We offer free shipping across Australia.
Depending on the product, supplier location and delivery address, orders may be shipped
with Australia Post, local delivery partners or international shipping partners.
If tracking is available for your order, tracking details will be sent to you once your order has
been dispatched.
Shipping costs
Shipping is free for orders delivered within Australia, unless stated otherwise at checkout.
Incorrect shipping details
Please make sure your shipping details are correct before placing your order.
If you notice an error in your address, please contact us as soon as possible at:
info@matilda-lane.com
We will do our best to help, but once an order has been processed or shipped, we may not
be able to change the delivery address.
Delayed orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
info@matilda-lane.com
Please include your name, order number and the email address used to place the order.
We will review your order and help you with the next steps.
Lost or missing parcels
If tracking shows that your parcel has been delivered but you have not received it, please
first check with other members of your household, neighbours, your local post office or the delivery carrier.
If you still cannot locate your parcel, contact us at:
info@matilda-lane.com
We will review the situation and help where possible.
Questions
For any shipping questions, please contact us at:
info@matilda-lane.com